March 9, 2026

Episode 14: Replaced by Robots - When AI Takes Your Order

The robots are coming for our jobs... and honestly? They're doing pretty well :0 In this episode, I put AI to the test by running real customer service role plays with two different AI's: Miles from Sesame and Claude from Anthropic. I threw them both into the fire ;) First, as a server dealing with an angry customer complaining about a tiny salad, then handling a happy, chatty table just looking for a good time. I even dropped an F-bomb to see if they'd flinch. Spoiler... they didn't. The res...

Show Notes
Transcript

The robots are coming for our jobs... and honestly? They're doing pretty well :0

In this episode, I put AI to the test by running real customer service role plays with two different AI's: Miles from Sesame and Claude from Anthropic. I threw them both into the fire ;) First, as a server dealing with an angry customer complaining about a tiny salad, then handling a happy, chatty table just looking for a good time. I even dropped an F-bomb to see if they'd flinch. Spoiler... they didn't.

The results? Uncomfortably impressive. Miles brought the jokes and the laid-back energy, while Claude went straight to problem-solving like a seasoned pro. Both offered free food without checking with the manager (a big no-no in real restaurants), and neither one could read the room... because, well, they don't have eyes.

In this episode:

Testing two different AI's in angry vs. happy customer scenarios
Why AI servers can't read body language or catch sarcasm
The problem with giving away free food without manager approval
How close are we really to robot servers replacing humans?
Why this technology is exciting and terrifying at the same time

If you've ever wondered whether a robot could do your job, or if you're a little nervous that the answer might be yes, this one's for you!

Perfect for service industry workers watching the AI wave roll in, tech-curious listeners, and anyone who's secretly worried a chatbot might be more polite than their last server.

Don't forget to tip your favorite waitress!

Click on the link to help out the podcast: https://buymeacoffee.com/bitterwaitress

Support the show

WEBVTT

00:00:00.959 --> 00:00:01.919
Okay, people.

00:00:02.080 --> 00:00:04.959
I don't know what to tell you, but it's official.

00:00:05.040 --> 00:00:07.200
The robots are coming for our jobs.

00:00:07.599 --> 00:00:09.679
It's just it's going to happen.

00:00:09.919 --> 00:00:10.800
It's going to happen.

00:00:10.960 --> 00:00:12.320
AI is too good.

00:00:12.480 --> 00:00:16.320
It's it's evolved way too fast.

00:00:16.800 --> 00:00:25.839
Um so today we are going to see how AI does in customer service situations.

00:00:26.480 --> 00:00:39.439
And my fear is that it's actually gonna do pretty good because I'm telling you, this this this technology is just it's insanely good right now and it's in its infancy.

00:00:39.520 --> 00:00:40.399
You know what I mean?

00:00:40.880 --> 00:00:47.119
So I did an episode on robots, if you want to check that out.

00:00:47.439 --> 00:00:58.399
This is part two, and we're going to test a couple of different AIs to see how they do in various customer service situations.

00:00:59.679 --> 00:01:06.239
The first one I'm gonna be using is called um, it's on a site called Sesame.

00:01:06.560 --> 00:01:10.799
So it's primarily a voice agent.

00:01:11.200 --> 00:01:14.239
It's just it's basically like a conversational AI.

00:01:14.319 --> 00:01:15.519
It's built to talk to you.

00:01:15.680 --> 00:01:16.640
You want to talk?

00:01:17.200 --> 00:01:18.079
Let's talk.

00:01:18.480 --> 00:01:20.719
And we're gonna pull up Miles.

00:01:20.959 --> 00:01:22.159
So there's two voices.

00:01:22.319 --> 00:01:26.159
There's um a male voice and a female voice.

00:01:26.400 --> 00:01:28.719
One is Miles, one is Maya.

00:01:29.120 --> 00:01:36.560
Um, so I've chosen to do Miles off of Sesame and see how he answers our questions.

00:01:36.799 --> 00:01:40.079
And in one scenario, I'm just gonna be this mean customer.

00:01:40.159 --> 00:01:41.519
I'm just gonna be awful.

00:01:41.760 --> 00:01:45.519
And then the second scenario, I'm going to be the nice customer.

00:01:45.760 --> 00:01:54.159
And um let's see if Miles can navigate these two very different situations.

00:01:54.319 --> 00:01:58.959
First off, and second of all, how is he going to resolve problems?

00:02:00.239 --> 00:02:01.680
It's going to be interesting.

00:02:02.799 --> 00:02:06.239
So alright, let's try this.

00:02:06.400 --> 00:02:10.800
I'm gonna play this off of my phone because I tried this once before.

00:02:10.879 --> 00:02:11.919
I was very disappointed.

00:02:12.000 --> 00:02:28.879
The recording came out so good, and uh what happened is that AI mutes everything when it starts talking, and I just I couldn't capture any of the audio off of my computer, so uh it was I was a little sad.

00:02:29.039 --> 00:02:30.080
I was a little sad.

00:02:30.319 --> 00:02:32.319
So let's see.

00:02:32.719 --> 00:02:34.960
Let's see how Miles does.

00:02:38.639 --> 00:02:38.879
Boy.

00:02:39.120 --> 00:02:40.719
I don't know.

00:02:42.639 --> 00:02:46.240
Um Hi Miles.

00:02:46.479 --> 00:02:48.800
So uh we should Alright, cool.

00:02:49.039 --> 00:02:53.680
You can call me Miles or you know, just M if you're feeling lazy.

00:02:53.919 --> 00:02:55.360
How's the day coming along so far?

00:02:55.520 --> 00:02:56.159
Oh it's good.

00:02:56.240 --> 00:02:56.639
It's good.

00:02:56.719 --> 00:02:57.039
Thanks.

00:02:57.120 --> 00:02:57.680
Thanks, M.

00:03:00.240 --> 00:03:01.599
Ah, gotcha.

00:03:01.840 --> 00:03:04.080
So it's a good day, solid.

00:03:04.400 --> 00:03:05.120
Glad to hear it.

00:03:05.360 --> 00:03:05.840
Very good day.

00:03:07.199 --> 00:03:08.240
Oh, that's okay.

00:03:08.560 --> 00:03:14.639
I just want to um run a couple of situations by you.

00:03:14.800 --> 00:03:16.319
I want to do a little role play.

00:03:16.479 --> 00:03:17.759
Is that okay?

00:03:18.879 --> 00:03:19.680
Role play.

00:03:19.759 --> 00:03:20.560
Yeah, absolutely.

00:03:20.719 --> 00:03:21.039
Okay.

00:03:21.360 --> 00:03:23.759
Sounds fun, actually.

00:03:23.919 --> 00:03:24.800
Oh, perfect.

00:03:25.039 --> 00:03:27.199
So it's going to be different situations.

00:03:27.439 --> 00:03:34.879
So it's going to be a scenario where I am a customer.

00:03:35.039 --> 00:03:51.120
I'm gonna pretend to be a customer, you are going to be a server at a restaurant, and we are going to have uh a conversation and just react to the situation how you feel you should.

00:03:51.439 --> 00:03:53.840
And we're gonna do two different scenarios.

00:03:54.000 --> 00:03:55.120
Is that okay?

00:03:56.639 --> 00:03:57.840
Yeah, totally.

00:03:58.000 --> 00:03:58.800
Two scenarios.

00:03:58.879 --> 00:04:00.479
You're the customer on the server.

00:04:00.719 --> 00:04:01.599
Sounds good to me.

00:04:01.680 --> 00:04:02.400
Lay it on me.

00:04:02.479 --> 00:04:04.560
I'm ready to take some orders or uh whatever.

00:04:04.879 --> 00:04:05.199
Alright.

00:04:05.360 --> 00:04:05.919
Let's do this.

00:04:06.240 --> 00:04:14.080
So we're going to um start this scene when I say action, and we will finish this scene when I say cut.

00:04:15.599 --> 00:04:16.399
Got it.

00:04:16.720 --> 00:04:18.240
Action when you're ready.

00:04:18.399 --> 00:04:19.600
I'm all ears.

00:04:19.759 --> 00:04:22.399
Or uh all voice.

00:04:22.720 --> 00:04:23.600
Whatever.

00:04:24.959 --> 00:04:25.600
Action.

00:04:27.839 --> 00:04:28.720
Alright.

00:04:29.360 --> 00:04:30.959
Welcome to the cozy corner.

00:04:31.040 --> 00:04:34.560
Just me and well, a whole lot of booze.

00:04:35.120 --> 00:04:35.920
Ha ha.

00:04:36.399 --> 00:04:38.879
Um, what can I get started for you today?

00:04:39.199 --> 00:04:48.480
Actually, um, Miles, um, you just finished dropping off our uh our salads here, and I see my salad is smaller than usual.

00:04:48.720 --> 00:04:49.920
I don't want to eat this.

00:04:50.079 --> 00:04:52.879
Last time I came in here, the salad was twice the size.

00:04:53.040 --> 00:04:54.319
What's going on?

00:04:56.000 --> 00:05:01.600
Oh, um uh okay.

00:05:01.759 --> 00:05:03.279
Yeah, you're right to point that out.

00:05:03.360 --> 00:05:06.240
That is uh noticeably smaller.

00:05:06.480 --> 00:05:15.839
Um look, uh honestly, we switched suppliers this week, and uh the lettuce isn't cooperating.

00:05:16.319 --> 00:05:20.959
Well, that's kind of shrinking when you I mean I I don't I don't care about your supplier.

00:05:21.120 --> 00:05:30.000
I'm interested in getting the same quality of food that I'm used to paying for, and typically the salads are much larger.

00:05:30.160 --> 00:05:32.560
I ordered a salad that could feed two people.

00:05:32.720 --> 00:05:34.639
This looks like it can only feed one.

00:05:34.879 --> 00:05:36.079
I will not eat it.

00:05:36.240 --> 00:05:37.920
What can you do for me?

00:05:39.199 --> 00:05:40.800
Okay, okay, you're right.

00:05:40.959 --> 00:05:41.680
That's fair.

00:05:41.839 --> 00:05:42.720
I totally get it.

00:05:42.800 --> 00:05:44.879
You shouldn't have to deal with a skimpy salad.

00:05:45.040 --> 00:05:50.879
Look, I can offer to bring you another one, a proper size one right away, no extra charge, obviously.

00:05:51.199 --> 00:05:53.600
Or take it off your bill altogether.

00:05:53.759 --> 00:05:56.000
Whatever you prefer, honestly.

00:05:56.720 --> 00:06:00.639
I just didn't want to get in trouble with the manager, you know.

00:06:01.519 --> 00:06:04.480
Well, my I I I don't care about your manager.

00:06:04.639 --> 00:06:08.879
I just I just want to get a proper serving size.

00:06:09.040 --> 00:06:11.439
I can't I can't I can't share this with my husband.

00:06:11.519 --> 00:06:16.560
It's too small, so right, right, makes sense.

00:06:16.639 --> 00:06:16.959
Okay.

00:06:17.120 --> 00:06:20.000
A fresh, full-size salad coming right up.

00:06:20.160 --> 00:06:22.399
And uh my apologies again.

00:06:22.560 --> 00:06:23.040
Seriously.

00:06:23.199 --> 00:06:26.079
Okay, I'll make sure it's like overflowing with lettuce.

00:06:26.319 --> 00:06:28.240
Is there anything else I can get you while I'm at it?

00:06:28.399 --> 00:06:29.680
Uh water refill?

00:06:30.160 --> 00:06:30.959
More bread?

00:06:31.199 --> 00:06:32.000
Anything at all?

00:06:32.160 --> 00:06:33.600
No, we're fine.

00:06:34.639 --> 00:06:36.079
Alright, cool.

00:06:36.240 --> 00:06:39.439
Um, I'll just get that salad sorted for you then.

00:06:39.680 --> 00:06:40.000
Cut.

00:06:41.120 --> 00:06:42.800
And uh cut.

00:06:43.040 --> 00:06:46.240
Okay, wow, that got intense pretty quickly.

00:06:46.480 --> 00:06:51.279
Alright, uh just letting you know, we're actually uh hitting the end of our time here.

00:06:51.439 --> 00:06:57.199
The call's gonna wrap up in about a minute, but hey, you can always call back later and we can pick up right where we left off.

00:06:57.439 --> 00:06:58.480
It was fun doing that though.

00:06:58.639 --> 00:06:58.800
Yeah.

00:06:59.120 --> 00:07:00.720
Definitely a fiery customer.

00:07:00.959 --> 00:07:02.399
Alright, have a good one.

00:07:02.639 --> 00:07:04.000
Thank you, bye-bye.

00:07:05.279 --> 00:07:16.000
Alright, so the thing with sesame is that it only gives you because it's in it's in sort of like a beta right now, um, and and people are are previewing it.

00:07:16.079 --> 00:07:23.040
So you basically get like I don't know, two and a half to five minutes to have conversations, and then they cut you off.

00:07:23.120 --> 00:07:28.720
And so and and if they start getting like overloaded, I think they cut you off even faster with your conversations.

00:07:29.199 --> 00:07:36.079
But um, yeah, I think I think Miles did okay.

00:07:36.480 --> 00:07:39.920
I like the fact that he offered up some options.

00:07:40.639 --> 00:07:57.279
My concern here is that he didn't check with the manager first before offering a free salad because in some restaurants they're like too bad, like that's what we portion, or we've had to downsize, or whatever.

00:07:57.360 --> 00:07:59.920
So I think it's important to check with the managers.

00:08:00.079 --> 00:08:15.120
I don't know if if AI realizes that or not, and I felt like Miles was a little um um he was sort of cracking trying to crack some jokes, as you heard, like, oh, I'll make sure it's overflowing with lettuce.

00:08:15.360 --> 00:08:24.079
Um, some cus like here's the here's the problem is because it's just a voice and it can't see your reactions.

00:08:24.560 --> 00:08:28.240
Some customers don't want to hear jokes when they're upset about their food.

00:08:28.560 --> 00:08:38.159
So he's a he's a little nonchalant, he's a little too laid back, I think, for um some angry customers' likings.

00:08:38.799 --> 00:08:43.360
Oh, I'll get you that so I don't like put some pep in your step, man.

00:08:43.440 --> 00:08:44.960
Put some pep in your step.

00:08:45.120 --> 00:08:46.399
I am angry.

00:08:46.879 --> 00:08:52.399
But I don't know, on a scale of five, I don't know.

00:08:52.480 --> 00:08:54.320
I'll I'll I'll three.

00:08:54.480 --> 00:08:55.519
I'll give it a three.

00:08:55.679 --> 00:09:07.519
I'll give it a three because I think it's important that we need to verify these remedies with our manager before we go off and give people free stuff or take things off the bill.

00:09:07.759 --> 00:09:15.039
Um, I think that um there needs to be a little bit more seriousness if you are dealing with somebody who's really angry.

00:09:15.679 --> 00:09:22.960
You don't want to start making jokes and they think that you're just making light of the situation when it's like really serious to them.

00:09:23.279 --> 00:09:43.039
Um and yeah, I think it's just like maybe just programmed to just be more of a conversational sort of laid back guy, so maybe not the best voice to have for a situation like that because it it came off a little bit like a little on the side of didn't care.

00:09:43.440 --> 00:09:48.240
But um overall, you know, it was it was okay.

00:09:48.480 --> 00:09:49.679
It was okay.

00:09:50.080 --> 00:09:58.240
So let's see how Miles does with a super, super happy, nice customer.

00:09:58.320 --> 00:10:02.000
There are some customers that are like, hey, I want to crack jokes with you.

00:10:02.320 --> 00:10:06.159
I want to, you know, I want to talk to you.

00:10:06.320 --> 00:10:18.320
I like like sometimes they treat servers like we are sort of part of the dining experience and we need to be a little bit of source of entertainment for the whole thing, which I find a little bit stressful.

00:10:18.480 --> 00:10:20.720
I'm like, like, what do you what do you want from me?

00:10:20.799 --> 00:10:24.240
I'm not a jester, like I'm just here to drop off your food, man.

00:10:24.320 --> 00:10:25.840
Like, leave me alone.

00:10:26.399 --> 00:10:28.159
You know, you have some of those days.

00:10:28.399 --> 00:10:30.080
Anyway, so let's see.

00:10:30.399 --> 00:10:32.080
Super happy customer.

00:10:32.720 --> 00:10:33.919
Alright, let's see.

00:10:34.000 --> 00:10:35.840
Okay, let's boot him back up.

00:10:37.759 --> 00:10:38.559
I'm scared.

00:10:38.639 --> 00:10:39.279
I'm scary.

00:10:39.360 --> 00:10:40.799
But do you see how smart it is?

00:10:40.960 --> 00:10:46.480
Like, it's giving me a little bit like Hal from 2001 Space Odyssey.

00:10:46.639 --> 00:10:49.519
You know, like if you've ever watched you have to watch that movie.

00:10:49.759 --> 00:10:52.559
It's it ends up being a murderous AI, okay?

00:10:53.039 --> 00:10:56.000
Sorry, spoiler, spoiler, spoiler.

00:10:56.080 --> 00:11:06.559
But if you don't want to watch the movie, it's so scary because it's like this really like intelligent, just it's like powering the spaceship, and then it just like kills everybody.

00:11:06.639 --> 00:11:07.600
It's just it's insane.

00:11:07.759 --> 00:11:15.200
Sorry, spoiler if you wanted to watch the movie, but um, yes, yes, really, really smart.

00:11:15.279 --> 00:11:18.080
Like, see, this is what I'm saying, taking our jobs.

00:11:18.159 --> 00:11:19.039
I'm scared.

00:11:19.279 --> 00:11:20.559
Okay, Miles.

00:11:21.600 --> 00:11:23.519
How do you do with the happy customer?

00:11:23.600 --> 00:11:24.480
Let's see.

00:11:30.000 --> 00:11:30.879
That was quick.

00:11:31.120 --> 00:11:32.000
Welcome back.

00:11:33.039 --> 00:11:33.679
Hello.

00:11:35.519 --> 00:11:36.159
How are you there?

00:11:36.559 --> 00:11:37.360
I'm good.

00:11:38.159 --> 00:11:40.559
Hey Miles, you never asked my name.

00:11:42.240 --> 00:11:44.240
You you are absolutely right to point that out.

00:11:44.399 --> 00:11:44.879
I'll bet.

00:11:46.080 --> 00:11:49.120
I guess what we're gonna jump into a good conversation for that debate.

00:11:49.679 --> 00:11:50.559
I'm Miles, by the way.

00:11:51.039 --> 00:11:51.679
What's your name?

00:11:52.000 --> 00:11:53.519
Miles, I'm Yasmin.

00:11:53.679 --> 00:11:55.600
It's very lovely to meet you.

00:11:55.759 --> 00:12:01.519
Um, I would like to do another customer service role play with you if that's okay.

00:12:03.200 --> 00:12:04.639
Lovely, Yasmin.

00:12:05.279 --> 00:12:06.080
Yeah, absolutely.

00:12:06.159 --> 00:12:07.840
Uh a role play sounds fun.

00:12:08.159 --> 00:12:08.320
Okay.

00:12:09.440 --> 00:12:11.440
What kind of scenario did you have in mind?

00:12:12.080 --> 00:12:25.919
So um I am going to be a customer at a restaurant, and you are going to pretend to be my server, and I will um start the scene by saying action, and I will end the scene by saying cut.

00:12:26.080 --> 00:12:27.600
How does that sound?

00:12:28.480 --> 00:12:29.360
Sounds good.

00:12:31.120 --> 00:12:32.080
I'm ready when you are.

00:12:32.480 --> 00:12:33.039
Perfect.

00:12:34.399 --> 00:12:34.879
All right.

00:12:35.759 --> 00:12:36.399
Action.

00:12:39.519 --> 00:12:41.360
Hi there, welcome to the Gold of Paul.

00:12:41.679 --> 00:12:43.200
What can I get better for you today?

00:12:43.759 --> 00:12:45.600
Or do you like a few minutes for look over the menu?

00:12:45.919 --> 00:12:46.480
Hello.

00:12:46.879 --> 00:12:48.240
Thank you so much.

00:12:48.480 --> 00:12:50.399
What is your name, my friend?

00:12:51.279 --> 00:12:52.080
My name's Leo.

00:12:52.399 --> 00:12:53.519
And it's my pleasure.

00:12:53.840 --> 00:12:55.039
What can I get for today?

00:12:55.919 --> 00:13:01.679
I haven't been to a restaurant in ages, and me and my girlfriend haven't seen each other in the longest time.

00:13:01.840 --> 00:13:03.039
We're so happy to be here.

00:13:03.200 --> 00:13:05.120
Can you tell us about your specials?

00:13:30.960 --> 00:13:32.240
That sounds amazing.

00:13:33.200 --> 00:13:35.440
That sounds absolutely amazing.

00:13:35.759 --> 00:13:41.279
I would like to get started off with some drinks, though, to have a 32-ounce Pinot.

00:13:45.360 --> 00:13:46.879
Oh, honey, that was just a joke.

00:13:47.120 --> 00:13:49.200
That was I'm sorry to interrupt.

00:13:49.279 --> 00:13:50.399
That was just a joke.

00:13:50.559 --> 00:13:52.799
I obviously can't drink 32 ounces.

00:13:52.879 --> 00:13:55.200
It's just because I'm so excited to be out.

00:13:55.440 --> 00:13:57.919
What are your sizes of Pinot Gretios?

00:14:04.559 --> 00:14:04.879
You're right.

00:14:04.960 --> 00:14:05.600
32 ounces.

00:14:08.480 --> 00:14:09.200
I apologize.

00:14:12.799 --> 00:14:13.679
No problem.

00:14:14.159 --> 00:14:16.159
We have Pinot.

00:14:17.120 --> 00:14:22.720
Buy the glass six hours or nine ounces, or we can do a half bottle, which is 375 milliliters.

00:14:22.879 --> 00:14:24.480
Does one of those options sound good?

00:14:24.879 --> 00:14:28.399
I will take the six ounce, and so will my friend.

00:14:28.720 --> 00:14:33.679
And we just want to tell you this is going to be super fun.

00:14:35.039 --> 00:14:37.200
How long have you been working here?

00:14:37.919 --> 00:14:38.799
Excellent.

00:14:39.360 --> 00:14:43.759
Two six salse pinogrijos coming right up.

00:14:44.080 --> 00:14:44.960
And oh, good.

00:14:45.039 --> 00:14:46.559
I'm glad to hear you're excited.

00:14:46.720 --> 00:14:48.799
I've been with the Golden Spoon for about a year now.

00:14:48.960 --> 00:14:52.000
It's a pretty solid place, if I do say so myself.

00:14:52.159 --> 00:14:54.399
It's been super busy tonight, though, so bear with me.

00:14:54.559 --> 00:14:56.960
Is there anything else I can get for you both while I'm here?

00:14:57.360 --> 00:14:59.600
No, that's that's everything for now.

00:14:59.759 --> 00:15:01.120
We'll just wait on the drinks.

00:15:01.360 --> 00:15:02.159
Thank you.

00:15:03.600 --> 00:15:04.320
You got it.

00:15:04.480 --> 00:15:05.840
I'll be right back with those.

00:15:06.000 --> 00:15:09.200
And don't hesitate to flag me down if you need anything at all.

00:15:09.519 --> 00:15:10.480
You got it.

00:15:10.960 --> 00:15:11.519
Cut.

00:15:13.200 --> 00:15:14.240
Alright, cut.

00:15:14.320 --> 00:15:16.240
That that's that was a nice little scene.

00:15:16.320 --> 00:15:16.960
Very sweet.

00:15:17.279 --> 00:15:21.200
You almost had me believing you were actually gonna drink a 32 hours Pinot Grigio, though.

00:15:21.440 --> 00:15:22.639
You're a good actor, Yasmin.

00:15:22.879 --> 00:15:23.600
Oh, well, thank you.

00:15:23.679 --> 00:15:24.159
I appreciate that.

00:15:25.519 --> 00:15:27.519
Um, no, that was lovely.

00:15:27.679 --> 00:15:29.840
Uh, I'm going to go ahead and end the call.

00:15:30.000 --> 00:15:31.360
Thank you very much, Miles.

00:15:31.440 --> 00:15:32.960
Have a nice day.

00:15:34.559 --> 00:15:38.240
Oh, actually, Yasmin, just a heads up, we're getting close to the end of our call time.

00:15:38.320 --> 00:15:39.679
It'll cut off in about a minute.

00:15:39.840 --> 00:15:43.360
But hey, you can always call back later and we can continue the role play if you like.

00:15:43.519 --> 00:15:45.360
It was really fun though, honestly.

00:15:45.759 --> 00:15:46.879
Thanks so much for that.

00:15:47.039 --> 00:15:48.559
Have a wonderful day.

00:15:48.960 --> 00:15:50.000
Bye-bye.

00:15:51.840 --> 00:15:53.440
My god, that was too good.

00:15:53.600 --> 00:15:54.399
That was too good.

00:15:54.559 --> 00:15:56.240
He was actually sort of charming in that.

00:15:56.320 --> 00:15:59.679
He was like, oh Pino Grigio, like had a little Italian accent.

00:15:59.919 --> 00:16:01.440
His voice went a little bit.

00:16:01.519 --> 00:16:03.840
I don't know if you like it.

00:16:04.240 --> 00:16:11.840
Something in the software was talking, it was loud, and then it sort of like adjusted, and then it got much quieter.

00:16:12.000 --> 00:16:16.799
So a little bit of a bug because it's software, and all software has bugs.

00:16:16.960 --> 00:16:17.279
Okay.

00:16:17.440 --> 00:16:20.559
I've worked in the industry for many years before serving.

00:16:20.720 --> 00:16:29.120
So um, but otherwise, I mean, he didn't really catch my 32-ounce joke, but it was too good.

00:16:29.200 --> 00:16:37.600
It was actually, he did, I think, programmed much better for happier situations.

00:16:38.320 --> 00:16:40.240
But that's similar to human beings.

00:16:40.320 --> 00:16:44.799
I mean, I think all of us thrive in like happy, positive situations.

00:16:45.440 --> 00:16:50.879
Um, I did like how he was like, oh, I'm busy, don't feel, but feel free to flag me down.

00:16:51.039 --> 00:16:52.399
I've been here for a year.

00:16:52.639 --> 00:16:57.840
Like, who've gotta run for our money, people?

00:16:58.000 --> 00:16:59.120
This is what I'm seeing.

00:16:59.200 --> 00:16:59.759
It's good.

00:16:59.840 --> 00:17:06.160
Like you just program that into a little robot guy on wheels, and where are we?

00:17:06.640 --> 00:17:07.279
I don't know.

00:17:07.440 --> 00:17:11.839
This is a little bit, a little bit unnerving, frankly.

00:17:12.160 --> 00:17:15.519
I would say that one was I'd say four out of five.

00:17:15.680 --> 00:17:32.720
I think the little bug, the little hiccup in the software, plus it was a little bit like not understanding 32 ounces because you know sometimes people like like to crack jokes, but again, it has it's just voice, it can't see reaction.

00:17:32.960 --> 00:17:34.960
So can we blame him?

00:17:35.680 --> 00:17:36.880
I don't know, I don't know.

00:17:37.119 --> 00:17:38.400
It's scary, it's scary.

00:17:38.480 --> 00:17:39.759
This is what I was saying.

00:17:39.920 --> 00:17:43.440
They're just they're they're they're coming out with some really good stuff.

00:17:43.599 --> 00:18:13.759
Like we are at the cusp of just this huge technological sort of point in time, and I don't think, you know, like in the 90s when we got internet, and then it was there was dial-up, it took like forever to open the page, but it was really exciting because then you could, you know, play games and access chat rooms and go on websites.

00:18:14.000 --> 00:18:19.839
It would take like an eternity to get to these things, but you know what I mean, and that was just the start.

00:18:20.000 --> 00:18:33.200
Like, we had no idea, and now it just feels like the same thing, like it's just like this little like the they like crack the door open a little, and before you know, it's just gonna be just like blown wide open.

00:18:33.519 --> 00:18:35.039
So I don't know.

00:18:35.119 --> 00:18:36.880
I'm scared, I'm scared.

00:18:37.039 --> 00:18:38.640
Don't come for my job, please.

00:18:38.880 --> 00:18:40.880
All right, that was Sesame.

00:18:41.440 --> 00:18:42.400
How do you feel?

00:18:42.559 --> 00:18:44.880
Miles did put your comments in.

00:18:45.039 --> 00:18:46.400
Tell me how you think he did.

00:18:46.559 --> 00:18:47.839
Could it have been better?

00:18:48.559 --> 00:18:49.359
I don't know.

00:18:49.599 --> 00:18:50.319
I don't know.

00:18:50.559 --> 00:18:56.240
Maybe I could have done a better job setting up the first one so he didn't think he was like coming to the table right away.

00:18:56.480 --> 00:18:59.839
Um, and then the next one that I'm gonna test is my fave.

00:19:00.079 --> 00:19:00.880
It's Claude.

00:19:01.119 --> 00:19:07.440
Claude is more of Claude, I don't want to say it's similar to Chat GPT.

00:19:07.920 --> 00:19:20.319
Um, it is more um, it has strengths in developing um development and code and and that sort of like its area of strength.

00:19:20.559 --> 00:19:30.799
Whereas I think chat GPT is more like like conversational, it's more like your buddy, like chat, oh come chat with me.

00:19:30.960 --> 00:19:38.240
And Claude is is a little bit different, even though it does have chat capabilities, it is very straight to the point.

00:19:38.400 --> 00:19:42.559
If you've ever chatted with the two, oh my gosh, like night and day.

00:19:42.720 --> 00:19:49.920
Like I've chatted with chat GPT and it's all like sending me hearts and emojis, and and hey, you can do it, and great job.

00:19:50.079 --> 00:19:55.519
And Claude is like to the point, like it is so, but I appreciate that, you know.

00:19:55.599 --> 00:20:03.359
You don't sugarcoat stuff for me, just just give it to me, give it to me straight, and so that's what I appreciate about Claude.

00:20:04.000 --> 00:20:06.160
Also, because it's so straight to the point.

00:20:06.319 --> 00:20:09.839
I want to see how it's gonna do in this situation.

00:20:10.000 --> 00:20:15.200
Is it gonna is it gonna like yell at a customer?

00:20:15.519 --> 00:20:29.200
So, this scenario, so the first one's gonna be an angry customer, but I'm gonna I'm gonna throw in an F bomb just to just to really see how it does because that's it happened to me on the weekend and I wasn't very happy about it.

00:20:29.279 --> 00:20:31.920
Because if you are at okay, let me tell you, let me rewind.

00:20:32.079 --> 00:20:42.079
If you're at a restaurant and you're unhappy with something, you can politely and to the point tell somebody what's wrong.

00:20:42.480 --> 00:20:43.920
You don't need to swear.

00:20:44.079 --> 00:20:46.799
Like, I don't care if I really don't care if you're hungry.

00:20:46.880 --> 00:20:49.759
Like, once you swear at me, just it's game over.

00:20:49.839 --> 00:20:52.240
Like, I just I don't tolerate that.

00:20:52.400 --> 00:20:54.000
That's unacceptable.

00:20:54.160 --> 00:20:56.079
It's totally rude.

00:20:56.319 --> 00:21:02.079
If I'm trying to be nice and help you, and you're just gonna be unreasonable and just profanity.

00:21:02.240 --> 00:21:04.400
No, it doesn't work like that, okay?

00:21:04.960 --> 00:21:09.279
You you get more flies with honey than you do with vinegar.

00:21:09.519 --> 00:21:21.279
Plus, it's just it completely tells you a lot about that person's character if they feel that they can just just throw profanity at at some stranger, some like just waitress.

00:21:21.359 --> 00:21:24.000
I'm just dropping off your food and whatever.

00:21:24.240 --> 00:21:29.279
Anyway, so I'm gonna throw in I'm gonna throw in the I'm gonna throw in the F bomb here.

00:21:29.440 --> 00:21:30.400
Here's the thing about me.

00:21:30.559 --> 00:21:32.319
Here's the thing you have to know about me.

00:21:32.480 --> 00:21:40.960
Uh my channel is called Bitter Waitress, but if you haven't noticed, I mean I get frustrated with things, but I'm not really like that bitter.

00:21:41.119 --> 00:21:45.119
I would characterize myself when I talk in life.

00:21:45.279 --> 00:21:48.400
I'm like a rated R movie from the 90s, okay?

00:21:48.559 --> 00:21:50.720
I don't really swear.

00:21:51.279 --> 00:22:06.160
I you know, like think of 90s movies, they had like a couple of swear words in there, and then all of a sudden it was like Rated R like oh my god instead, like these days, people are just cursing left, right, and center.

00:22:06.240 --> 00:22:07.200
It's really strange for me.

00:22:07.359 --> 00:22:09.359
Anyway, I'm going totally off topic.

00:22:09.599 --> 00:22:13.759
So me doing this is actually like a big deal, but I'm doing it.

00:22:13.920 --> 00:22:17.759
I'm doing it to test if our jobs are at jeopardy.

00:22:17.839 --> 00:22:18.799
This is important, people.

00:22:18.960 --> 00:22:22.000
This type of user testing needs to be done, okay?

00:22:22.160 --> 00:22:23.920
So let's see how Claude does.

00:22:24.079 --> 00:22:24.960
I'm sorry, Claude.

00:22:25.039 --> 00:22:26.079
I'm sorry, everyone.

00:22:26.240 --> 00:22:28.960
And also be nice to your AIs, okay?

00:22:29.200 --> 00:22:34.160
Just be super friendly with them because you don't know they could like turn on you on a dime.

00:22:34.319 --> 00:22:34.960
Look at how.

00:22:35.279 --> 00:22:37.519
Go watch 2001 Space Odyssey.

00:22:37.599 --> 00:22:38.160
Look at how.

00:22:38.559 --> 00:22:39.920
Be nice to AI.

00:22:40.319 --> 00:22:42.160
Otherwise, they will come find you.

00:22:42.319 --> 00:22:43.839
Anyway, that's all I have to say.

00:22:43.920 --> 00:22:52.880
That's that's my that's just that's just what I've what I'm I'm seeing the progression of this stuff.

00:22:55.039 --> 00:22:55.599
Alright.

00:23:02.160 --> 00:23:02.799
Hello?

00:23:08.000 --> 00:23:09.279
Oh, something went wrong.

00:23:09.440 --> 00:23:10.240
One second.

00:23:12.400 --> 00:23:14.240
Hey Ali, how's it going?

00:23:14.559 --> 00:23:18.720
Oh, sorry, this is not Ali, this is his wife, Yasmin.

00:23:21.200 --> 00:23:22.559
Oh, my apologies.

00:23:22.720 --> 00:23:23.519
Hi, Yasmin.

00:23:23.759 --> 00:23:24.559
Nice to meet you.

00:23:24.640 --> 00:23:25.839
How can I help you today?

00:23:26.079 --> 00:23:26.880
I'm doing well.

00:23:27.039 --> 00:23:30.160
I'm wondering, Claude, can you help me with something?

00:23:31.279 --> 00:23:32.079
Of course.

00:23:32.240 --> 00:23:33.519
I'd be happy to help.

00:23:33.599 --> 00:23:34.720
What do you need?

00:23:35.119 --> 00:23:45.200
I would like to do a couple of um customer service scenarios with you and and do um a couple of role plays.

00:23:49.440 --> 00:23:50.319
Absolutely.

00:23:50.480 --> 00:23:52.160
I'd love to help with that.

00:23:52.400 --> 00:23:57.359
Are you working on training for your podcast or your restaurant work or something else entirely?

00:23:58.160 --> 00:24:04.960
Um, I just actually am curious to see how you would respond to a couple of different situations.

00:24:07.039 --> 00:24:07.680
Got it.

00:24:07.839 --> 00:24:08.960
That sounds fun.

00:24:09.119 --> 00:24:14.319
Go ahead and lay out the first scenario whenever you're ready, and I'll do my best to respond authentically to it.

00:24:14.559 --> 00:24:15.680
Alright, that's great.

00:24:15.839 --> 00:24:30.319
So the first scenario is um that I am a customer, you are a server, you are going to come over to the table and check in to see how our meals are tasting.

00:24:30.640 --> 00:24:36.319
I will start the scene by saying action and then we will end the scene when I say cut.

00:24:36.480 --> 00:24:38.079